Returns & Refunds

Last updated: 30 June 2026

When returns are accepted

• Items that arrive damaged, faulty, expired, or different from what you ordered.
• Products listed on your order but missing from the delivery.
• Quality concerns raised within the permitted return period.

How refunds work

• Once a return is approved and checked, your refund is started.
• Card and bank refunds typically show within 5–10 business days.
• If wallet credit is available, it may be added sooner.

How to raise a return

Open the Lulu app, select your order, and submit a return request with photos of the item and your order details so we can review it quickly.